November 1, 2012
At its core, Augmented Reality is a visual and a visceral tool. It has a magical quality that even engages the tech-savvy consumers. AR is the modern equivalent of a magician’s illusion in the sense that one second you’re looking at reality through a phone, and the next a digital object appears in thin air (through the device camera). This ability to essentially post advertisements or media in augmented space provides marketers with an unprecedented opportunity to engage their audience with genuine excitement and value.
Some marketers have failed to fully capitalize on the visual qualities of AR by focusing only on this initial ‘magic moment’ and not the long-term engagement value. The real goal of AR is to create an emotional connection between what a buyer is searching for and what the product featured in a campaign can offer. AR gives the product a personal feel where consumers can literally picture or place it in their own world. It works best when it is providing a solution to a problem.
Transforming Traditional Media
Augmented reality has already changed the advertising industry by transforming current static ad formats and introducing new levels of customer interactivity.
Catalogues have been a stable medium since the 1800′s, featuring two-dimensional versions of real-life products. They were begging in this age for the AR transformation in which a catalogue can now be a full extension of the company. AR can unify the brand into an interactive trans-media campaign generated from print and digital channels. Combining a printed array of products with the innovative technology of an augmented reality campaign can be an impactful way of extending a brand’s vision when implemented correctly.
As documented in a recent WIRED article, IKEA used AR for the largest print run of a catalogue in history to date that included AR technology. After users downloaded the app they were encouraged to engage in layered AR scenes, when prompted by a mobile icon, that indicated there was additional content. By “unlocking” these experiences, IKEA transformed their traditional print catalogue into a transmedia experience that encouraged deeper and entertaining engagement with the brand. Well so they thought.
Upon review of the Ikea app yesterday for this article I found that they have stripped all the augmented reality interactions from their app. This is most likely due to the low responsiveness and high failure rate of marker activations. The markers were not responding as well as they should, if at all. There is a lesson to be learned here for marketers and that is to choose a developer carefully and seek out a recognized AR developer with multiple successful campaigns under their belt. Not all AR technology achieves a great result, nor do developers or marketers new to the technology understand how involved it truly can be to create that ‘magical’ experience.
Investment Versus Foresight:
It’s easy to get caught up in the magical aspects of AR to inspire quick engagement and potential ROI for campaigns. The best approach is to invest in an AR infrastructure that will allow for multiple campaigns where you can gain a lot more value off of your initial investment. Once you condition your audience to download an AR app or learn to use a certain type of software, the hardest part of engagement is taken care of – don’t waste the opportunity to simply update the back end of your technology for future campaigns with your already engaged audience.
Another advantage for marketers with this type of campaign is that anything digital is tracked with greater ease than something physical. Beyond simply knowing a customer has been sent a catalogue, marketers can see which ads or products were engaged with and gain great insights into which products to invest in. By also providing a route to fulfillment companies and marketers can achieve greater ROI while tracking every step of a particular campaign’s footprint, all through the one application.
Tips When Creating Your First Or Any Augmented Reality Campaign:
1. Easy Access.
Consumers are largely familiar with QR codes and the idea of scanning an image to get material to their phones. This technology is now superseded by markerless AR. You can provide a QR code that links directly to the App store or your site where people can download any AR technology required for your campaign or you can give a CTA that conditions consumers to seek out engagement opportunities by scanning your ads for AR activated content. Yes…consumers seek out your ads!
2.Clear Calls To Action
If you’re doing an online campaign, take people right to your page and have clear CTA’s (Calls to Action) that can be measured to define success. These can include(but are not limited to) video views, subscription to your You Tube, Facebook or Twitter pages, signing up for a newsletter, or taking a picture of themselves using your app. Never waste the opportunity for engagement and simply hope people take part in your campaign.
3. Provide Compelling Content.
Create entertaining and/or highly functional content. Simply offering a “design your own ” app would not drive potential sales lift. Provide CTA’s where you should capture prospect’s follow up information and demonstrate your brand value with engaging content.
4. Combine Social Media With Augmented Reality Campaign.
Augmented Reality Content provides great content that is usually highly social in nature. Use snippets or pre-launch extras to build the buzz and gain new prospects to be brand ambassadors for the app or AR experience.
Conclusion
It is essential to seek a quality partner to help design an optimum AR experience. There are a number of options for the types of specific technologies involved in a campaign, along with analytics and delivery options once the app is available. It is wise to partner with developers who have created engaging and successful AR campaigns. There are constraints with the technology that need to be planned for as Augmented Reality is a complex technology that has not been fully adopted by the general population.
Comparatively speaking, the cost of deploying an Augmented Reality campaign or platform can be substantially cheaper than other forms of marketing. It can result in priceless earned media such as top coverage from major publications. This same type of digitally tracked engagement cannot be said of most television spots that still rely largely on word of mouth to demonstrate any measurable lift.
Join the dozens of other brands who are using Augmented Reality to transform their marketing strategies.
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